Privacy Policy

Circle Property Pty Ltd

Circle Property Pty Ltd and its related entities (“Circle Property”, “we”, “our”, or “us”) recognise the importance of protecting the privacy of individuals and handling personal information in a responsible and transparent manner.

This Privacy Policy explains how we collect, use, disclose and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What is Personal Information?

“Personal information” has the meaning given in the Privacy Act 1988 (Cth).

In general terms, it refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Examples of personal information may include:

Your name
Residential or postal address
Telephone number
Email address
Date of birth
Occupation or employment details
Identification documents
Financial or rental history information

If the information we collect identifies you, or you can reasonably be identified from it, it will be considered personal information.

What Personal Information Do We Collect?

Circle Property may collect and hold personal information including but not limited to:

Name
Residential or postal address
Email address
Phone number
Date of birth
Occupation or employment information
Identification details (such as driver's licence or passport for verification purposes)
Rental history and references
Financial information relevant to tenancy applications or property transactions
Any additional information you provide to us through communications, forms, or online platforms.

We may also collect non-personal information such as aggregated website usage data or anonymous survey responses.

How Do We Collect Personal Information?

Where possible, Circle Property collects personal information directly from you.

This may occur through:

Accessing or using our website
Completing property enquiry forms or tenancy applications
Email, telephone or written communications
Discussions with our staff or representatives
Signing agreements or contracts with us
Participating in surveys, promotions, or requesting information from us
Property inspections or real estate transactions

In some circumstances we may also collect personal information from third parties such as:

Property owners or landlords
Property management software providers
Credit reporting agencies
Government authorities or law enforcement agencies
Your authorised representatives (such as solicitors, accountants, or financial advisers)
Publicly available records
Strata managers or building managers
Referees or previous property managers (for tenancy applications)

Cookies and Website Data

When you access our website, we may use cookies.

Cookies are small data files that help us recognise your device and understand how visitors use our website. Cookies help us:

analyse website traffic
improve website functionality
enhance user experience

Cookies do not generally identify you personally.

You may configure your browser to reject cookies if you prefer.

We may also collect IP address information for website analytics and security purposes.

What Happens If You Do Not Provide Personal Information?

If you choose not to provide personal information requested by us:

we may be unable to provide you with certain services
we may be unable to process tenancy applications or property transactions
we may not be able to respond fully to enquiries
your experience with our services may be limited.

Why Do We Collect, Hold, Use and Disclose Personal Information?

Circle Property collects personal information for purposes related to operating our real estate business.

These purposes may include:

providing real estate services including property sales, leasing and management
processing tenancy applications
verifying identity and conducting reference checks
communicating with clients, tenants, landlords and prospective buyers
marketing properties and services
managing our business operations
responding to enquiries and complaints
improving our services and website performance
maintaining records and administrative processes
complying with legal and regulatory obligations.

Disclosure of Personal Information

We may disclose personal information to:

employees and authorised representatives of Circle Property
property owners, landlords or vendors
tenants or prospective tenants where relevant to a transaction
our contractors, service providers and professional advisers
property marketing platforms (such as real estate listing websites)
property management software providers
strata managers or building managers
government agencies or regulators where required by law
our related entities or business partners.

We will only disclose personal information where reasonably necessary to perform our services or where required by law.

Direct Marketing

Circle Property may send marketing communications about properties, services or promotions we believe may interest you.

These communications may be sent via:

email
SMS
telephone
mail.

You may opt out of marketing communications at any time by:

using the unsubscribe link in emails, or
contacting us directly using the details on our website.

Accessing and Correcting Your Personal Information

You may request access to the personal information we hold about you.

If access is granted, we will provide the information within a reasonable time and may charge a reasonable administrative fee where permitted.

If you believe your personal information is incorrect, incomplete or outdated, you may request that we update or correct it.

Privacy Complaints

If you believe Circle Property has breached your privacy or mishandled your personal information, you may lodge a complaint by contacting us.

Please provide full details so we can investigate the matter.

We will review your complaint in accordance with our internal complaints handling procedures and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Overseas Disclosure

Some of our service providers, including IT or cloud service providers, may be located outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure those parties comply with privacy obligations consistent with Australian privacy law.

By engaging with our services, you consent to such disclosures where necessary.

Security of Personal Information

Circle Property takes reasonable steps to protect personal information from:

misuse
interference
loss
unauthorised access
modification or disclosure.

However, due to the nature of the internet, we cannot guarantee the absolute security of information transmitted online.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any external sites they visit.

If you have any questions about this Privacy Policy or the way we handle personal information, please contact us using the contact details provided on our website.

Changes to This Privacy Policy

Circle Property may update this Privacy Policy from time to time.

The latest version will always be available on our website.

This Privacy Policy was last updated on 11 March 2026.